C_OCM_2503考試心得 & C_OCM_2503信息資訊

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SAP C_OCM_2503信息資訊 & C_OCM_2503考古題更新

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最新的 SAP Certified Associate C_OCM_2503 免費考試真題 (Q80-Q85):

問題 #80
The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the
"supporters" category. Which strategies should you use? Note: There are 2 correct answers to this question.

A. Involve them in project activities to facilitate design decisions
B. Use their positive attitude to influence others in their area of responsibility
C. Ask them to exert pressure on the skeptics in their area of responsibility
D. Assign them project roles to increase their influence on the success of the project

答案：B,D

解題說明：
Supporters in SAP OCM stakeholder analysis (e.g., enthusiastic managers) are assets to leverage. Option C is correct because assigning project roles (e.g., change agent) amplifies their influence-e.g., a supportive lead driving adoption in their unit boosts success. Option D is correct as their positive attitude can sway others-e.
g., a supporter sharing benefits in a meeting shifts skeptics' views organically.
Option A is incorrect-pressuring skeptics risks backlash; influence should be subtle, not coercive. Option B is incorrect; design decisions (e.g., process flows) are for experts, not supporters' primary role, which is advocacy. SAP OCM maximizes supporters' enthusiasm strategically.
"Leverage supporters by assigning roles to enhance their impact and using their positivity to influence others effectively" (SAP Activate, Stakeholder Management Strategies).

問題 #81
How would you prepare to conduct a detailed change impact analysis workshop? Note: There are 2 correct answers to this question.

A. Select one relevant impact dimension to be analyzed, for example process, technology, organization, or people
B. Schedule individual upfront meetings with all workshop participants to collect initial insights
C. Invite the appropriate workshop participants, for example process owners, subject matter experts, and key users
D. Create a template with the relevant business processes broken down to a suitable level for the discussion

答案：C,D

解題說明：
Preparing for a detailed change impact analysis (CIA) workshop, typically conducted in the SAP Activate Explore or Realize phase, requires careful planning to ensure actionable outcomes. Option A is correct because inviting the right participants-process owners (who understand current workflows), subject matter experts (SMEs, who provide technical/process depth), and key users (who represent end-user perspectives)- ensures a comprehensive assessment of impacts across affected areas. Their diverse insights are critical for identifying specific changes at a granular level, such as how a process shift affects daily tasks or system usage. Without these stakeholders, the workshop risks missing critical details or buy-in, undermining its effectiveness.
Option B is correct because creating a template with relevant business processes broken down to a suitable level (e.g., subprocesses like "order entry" within "order-to-cash") provides a structured framework for discussion. This template might include columns for as-is vs. to-be states, impact severity, and affected roles, enabling participants to systematically evaluate changes. It ensures focus and consistency, preventing the workshop from becoming a free-for-all discussion, and aligns with SAP's methodical approach to CIA.
Option C is incorrect because scheduling individual upfront meetings with all participants is impractical and time-consuming for a detailed CIA, which builds on prior high-level analysis. While some pre-workshop input might be gathered, the workshop itself is the collaborative forum for insights, not pre-meetings. Option D is incorrect because limiting the analysis to one dimension (e.g., only "process") contradicts the holistic nature of a detailed CIA, which assesses multiple dimensions (process, technology, organization, people) to capture the full scope of change. SAP OCM emphasizes stakeholder inclusion and structured tools for detailed CIA preparation.
"Preparation for a detailed change impact analysis workshop involves inviting key stakeholders such as process owners, SMEs, and key users, and providing a structured template of business processes to guide the assessment of impacts across all dimensions" (SAP Activate Methodology, OCM Workstream, Detailed CIA Preparation).

問題 #82
The stakeholder analysis in a cloud project reveals that two important business leaders belong to the
"opponents" category. What are your favorite strategies? Note: There are 2 correct answers to this question.

A. Preventing opponents from forming an alliance against the project
B. Working on changing their attitude towards the project
C. Ignoring the opponents and focusing on the skeptics
D. Trying to reduce their influence on the project success

答案：A,B

解題說明：
Dealing with opponents (stakeholders actively against the project) in SAP OCM requires proactive engagement. Option B is correct because preventing opponents from forming an alliance limits their collective impact, a strategy that involves monitoring interactions and addressing concerns individually to avoid a united front. Option C is correct as working to change their attitude-through tailored communication, involvement, or addressing specific objections-can convert opponents into supporters or neutrals, leveraging their influence positively.
Option A is incorrect; reducing influence (e.g., sidelining them) risks escalating resistance and alienating key leaders, which could harm project success. Option D is incorrect-ignoring opponents is risky, as their high influence (noted as "important business leaders") could derail progress; skeptics are less critical than active opponents. SAP OCM advocates managing resistance constructively rather than avoiding it.
"Strategies for opponents include preventing alliances and changing attitudes through engagement, ensuring their influence supports rather than hinders the project" (SAP Activate, Stakeholder Management Guidelines).

問題 #83
What are typical topics covered by a change story for a cloud implementation? Note: There are 3 correct answers to this question.

A. Non-targets
B. Key facts and figures
C. Benefits and investments
D. Training and enablement offerings
E. Risks and issues

答案：B,C,D

解題說明：
A change story in SAP OCM communicates the project's purpose and impact. Option A is correct because benefits (e.g., efficiency gains) and investments (e.g., costs) justify the change. Option C is correct as facts and figures (e.g., timeline, scope) provide clarity. Option E is correct because training and enablement are key to adoption, often highlighted in the story. Option B is incorrect-"non-targets" (what's not changing) may be mentioned but isn't typical. Option D is incorrect; risks and issues are managed separately, not in the change story.
Extract from SAP OCM Concepts: The change story includes benefits, facts, and enablement to drive buy- in (SAP OCM Framework, Communication).

問題 #84
Why is it important to assess the communication needs of different stakeholder groups? Note: There are 2 correct answers to this question.

A. Because it provides first insights into the change impacts.
B. Because it helps to avoid information deficits and overload.
C. Because it is a valuable source of information for stakeholder identification.
D. Because it helps to tailor-fit the information to be provided.

答案：B,D

解題說明：
Assessing communication needs ensures effective messaging in SAP OCM. Option C is correct because it prevents under- or over-communication, maintaining engagement without overwhelming stakeholders. Option D is correct as tailoring information (e.g., by role or impact) increases relevance and adoption. Option A is incorrect-stakeholder identification precedes communication planning, not vice versa. Option B is also incorrect; change impacts are assessed separately, not primarily through communication needs.
Extract from SAP OCM Concepts: SAP OCM stresses tailored communication to avoid deficits or overload (SAP OCM Framework, Communication Dimension).

問題 #85
......

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C_OCM_2503考試心得 & C_OCM_2503信息資訊

SAP C_OCM_2503信息資訊 & C_OCM_2503考古題更新

最新的 SAP Certified Associate C_OCM_2503 免費考試真題 (Q80-Q85):

全面覆蓋的C_OCM_2503考試心得 |第一次嘗試輕鬆學習和通過考試和優質的C_OCM_2503：SAP Certified Associate - Organizational Change Management

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